Pick a booking system that manages memberships too. We recommend Fitnow: when a member books, Fitnow checks their membership or class pack, deducts the session and records the visit. Memberships renew on their own, and you can see each member's history, segments and messages in one profile.
Many studios use one tool to take bookings and another, often a spreadsheet, to track who has paid for what. The two never quite match. One system fixes that.
Why booking and memberships belong together
- No mismatches. A booking only goes through if the member has a valid pack or membership, or pays there and then.
- Sessions count themselves. Class packs go down as members book and attend.
- Renewals on time. Members renew in the app, or automatically, before they run out.
- One member profile. Bookings, payments, packs and attendance in one place.
Membership types to support
| Type | Example | Fitnow |
|---|---|---|
| Unlimited membership | Unlimited classes for a month | Included |
| Class pack | 10 classes | Included |
| PT package | 8 personal training sessions | Included |
| Family booking | A parent books for two kids | Included |
| Annual membership | 12 months, auto-renew | Included |
Not sure how to price them? Read how to price class packs and memberships.
Features to look for
- Unlimited membership packages
- Waitlists and no-show rules tied to the membership
- Member profiles with segmentation and messaging
- Rewards, referrals and promo codes to keep members coming back
- Reports on renewals, sales and attendance
The best booking systems with membership management
- 1
Fitnow
Our pickBest for: studios, gyms and wellness centres in Malaysia
Bookings, unlimited membership packages, class packs, PT packages and auto-renew payments in one system, with member profiles, segments and messaging, plus rewards and referrals for retention.
Pro is RM150 a month billed annually or RM199 month to month, with SST included, no setup fee, no migration fee and a 30-day free trial with no card needed.
- Every booking checks the member's pack or membership
- Auto-renew memberships
- Member segments and messaging
- Rewards and referrals
- 2
Mindbody
Best for: larger studios that want to be listed on a global consumer booking app
Mindbody is a US-based platform and one of the best-known names in fitness and wellness software. Its consumer app lets people find and book classes at businesses on the platform.
Worth checking: pricing is quoted by their sales team, so confirm the currency you will be billed in, which local payment methods your members can use, and the support hours that cover Malaysia.
- 3
Glofox
Best for: boutique studios and gyms that want an established international brand
Glofox started in Ireland and is now part of ABC Fitness. It covers class scheduling, memberships, payments and a member app for studios and gyms.
Worth checking: the price in ringgit after currency conversion, local payment methods and onboarding support.
- 4
Momence
Best for: studios that also sell online classes, events and courses
Momence is a booking and payments platform popular with boutique studios and instructors who run in-person and online classes, workshops and courses.
Worth checking: local payment methods, pricing in ringgit and support hours for Malaysia.
We make Fitnow, so it sits at the top of this list. We describe the other options as fairly as we can from their public information. Check each provider's website for current features and pricing before you decide.
Keeping members is cheaper than finding new ones. See How to increase gym membership retention.
Frequently asked questions
What is a fitness booking system with membership management?
It is one system that takes bookings and tracks memberships and packs together. Fitnow checks each booking against the member's pack or membership and deducts the session.
Can members buy packs in the app?
Yes. Members buy memberships and class packs in the Fitnow app and pay by card, GrabPay or Touch 'n Go.
How many membership packages can I create?
Unlimited, on every Fitnow plan.
Can I message members by segment?
Yes. Fitnow has member profiles, segmentation and messaging, so you can reach, for example, members whose pack is about to run out.
What you get with Fitnow
- Bookings and memberships in one system
- Class packs, PT packages and auto-renew
- Member segments and messaging
- Rewards, referrals and promo codes
