Your privacy is important to us. This Privacy Policy explains how Fitnow ("we," "our," or "us") collects, uses, and protects the personal information of users of our fitness class booking platform and mobile application (collectively, "Fitnow").
Information We Collect
Personal Information
We may collect personal information such as your name, email address, phone number, and payment information when you create an account, make a booking, or communicate with us.
Usage Information
We collect information about your usage of Fitnow, including class bookings, attendance, preferences, device information, and session data.
Optional Information
We may collect additional information you provide voluntarily, such as feedback or survey responses.
How We Use Your Information
We use your information for the following purposes:
- To provide, maintain, and improve our services
- To process bookings, payments, and refunds
- To communicate important updates about your account, bookings, or our services
- To personalize your experience and provide customer support
- To comply with legal obligations and protect our rights
Information Sharing and Disclosure
We respect your privacy and do not sell or trade your personal information.
We may share your information in the following limited cases:
- With service providers or partners who help us operate Fitnow (e.g., payment processors)
- When required by law or to comply with legal obligations
- To protect our rights, safety, or property, or that of our users
Security
We implement reasonable administrative, technical, and physical measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as your account is active or as needed to provide you with our services.
After account deletion, your data is retained for up to 90 days before it is permanently removed from our systems. This allows for account recovery in case of accidental deletion.
Some information may be retained for longer periods where required by law or for legitimate business purposes, such as financial and tax records.
Data Deletion
You have the right to request the deletion of your personal data at any time. To submit a deletion request, you may:
- Email us at software@fitnow.com.my
- Contact us through the Fitnow app
We will process your deletion request within 30 days of receiving it.
Please note: once your data is deleted, all booking history and account information will be permanently removed and cannot be recovered.
Certain data may be retained even after a deletion request if we are legally required to do so (e.g., for compliance with tax, legal, or regulatory obligations).
Cookies and Tracking
Fitnow may use cookies, web beacons, and similar technologies to improve user experience and analyze trends.
You can manage or disable cookies through your browser or device settings, but some features may not function properly.
Third-Party Links
Fitnow may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via the Fitnow app or email.
Your continued use of Fitnow after updates constitutes your acceptance of the revised Privacy Policy.
Contact Us
If you have questions or concerns about this Privacy Policy, please contact us:
By using Fitnow, you agree to the terms outlined in this Privacy Policy.