Effective Date: 20 January 2026
Your privacy is important to us. This Privacy Policy explains how Fitnow ("we," "our," or "us") collects, uses, and protects the personal information of users of our fitness class booking platform and mobile application (collectively, "Fitnow").
We may collect personal information such as your name, email address, phone number, and payment information when you create an account, make a booking, or communicate with us.
We collect information about your usage of Fitnow, including class bookings, attendance, preferences, device information, and session data.
We may collect additional information you provide voluntarily, such as feedback or survey responses.
We use your information for the following purposes:
We respect your privacy and do not sell or trade your personal information.
We may share your information in the following limited cases:
We implement reasonable administrative, technical, and physical measures to protect your personal information.
However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
We retain your personal information for as long as your account is active or as needed to provide you with our services.
After account deletion, your data is retained for up to 90 days before it is permanently removed from our systems. This allows for account recovery in case of accidental deletion.
Some information may be retained for longer periods where required by law or for legitimate business purposes, such as financial and tax records.
You have the right to request the deletion of your personal data at any time. To submit a deletion request, you may:
We will process your deletion request within 30 days of receiving it.
Please note: once your data is deleted, all booking history and account information will be permanently removed and cannot be recovered.
Certain data may be retained even after a deletion request if we are legally required to do so (e.g., for compliance with tax, legal, or regulatory obligations).
Fitnow may use cookies, web beacons, and similar technologies to improve user experience and analyze trends.
You can manage or disable cookies through your browser or device settings, but some features may not function properly.
Fitnow may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites.
We may update this Privacy Policy from time to time. Significant changes will be communicated via the Fitnow app or email.
Your continued use of Fitnow after updates constitutes your acceptance of the revised Privacy Policy.
If you have questions or concerns about this Privacy Policy, please contact us: