Privacy Policy

Effective Date: 20 January 2026

Your privacy is important to us. This Privacy Policy explains how Fitnow ("we," "our," or "us") collects, uses, and protects the personal information of users of our fitness class booking platform and mobile application (collectively, "Fitnow").

1 Information We Collect

Personal Information

We may collect personal information such as your name, email address, phone number, and payment information when you create an account, make a booking, or communicate with us.

Usage Information

We collect information about your usage of Fitnow, including class bookings, attendance, preferences, device information, and session data.

Optional Information

We may collect additional information you provide voluntarily, such as feedback or survey responses.

2 How We Use Your Information

We use your information for the following purposes:

  • To provide, maintain, and improve our services
  • To process bookings, payments, and refunds
  • To communicate important updates about your account, bookings, or our services
  • To personalize your experience and provide customer support
  • To comply with legal obligations and protect our rights

3 Information Sharing and Disclosure

We respect your privacy and do not sell or trade your personal information.

We may share your information in the following limited cases:

  • With service providers or partners who help us operate Fitnow (e.g., payment processors)
  • When required by law or to comply with legal obligations
  • To protect our rights, safety, or property, or that of our users

4 Security

We implement reasonable administrative, technical, and physical measures to protect your personal information.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5 Cookies and Tracking

Fitnow may use cookies, web beacons, and similar technologies to improve user experience and analyze trends.

You can manage or disable cookies through your browser or device settings, but some features may not function properly.

6 Third-Party Links

Fitnow may include links to third-party websites or services. We are not responsible for the privacy practices or content of these external websites.

7 Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Significant changes will be communicated via the Fitnow app or email.

Your continued use of Fitnow after updates constitutes your acceptance of the revised Privacy Policy.

8 Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Get in Touch

Email: software@fitnow.com.my

Phone: +6017-480 5753